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Frequently Asked Questions
What are your production times?
Standard production times:
- Prints: 1-2 business days.
- Metal prints: 2-5 business days.
- Canvas prints: 2 business days.
- Matted and framed prints: 2-5 business days.
- Wall displays (e.g., acrylic): 2-11 business days.
Current estimated production times (due to COVID-19):
(normal production time + delays)
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Photo Prints - 3-4 days
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Photo Prints with Mounting - 4-6 days
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Framed Prints - 7-14 days
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MetalPrints - 2-3 days
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Canvas Prints - 5-6 days
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Fine Art Prints - 3-4 days
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Wood Prints - 3-4 days
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Xpozer - 3-5 days
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Acrylic Prints - 4-8 weeks
What is your shipping Policy?
Orders are shipped worldwide with USPS and FedEx. The most cost-effective shipping carrier will be chosen based on the items ordered and their destination. Shipping times range from 1-7 business days.
What is your Policy on Returns/Exchanges/Refunds?
We want you to be happy with your purchase. If for any reason you are not satisfied with your order, please contact us with your order number and information on the best way to contact you. In most cases, you can return your order to us for a refund or exchange of the artwork. Shipping & handling and custom framing is not refundable.
How can I keep up with your new work?
Want to be notified when we add new artwork to our galleries? Subscribe to our newsletter and follow us on Facebook and Instagram.
Do you own your own print production?
We use Bay Photo Lab for our print production. Bay Photo Lab is one of the most trusted photo labs in the United States. They have been providing Professional Photographers with the highest quality printing and customer service for over 40 years.
For answers to additional questions not listed here, please contact us.
